Frequently Asked Questions

Yes, you can shop in-store, and we offer EFTPOS payment. However, we recommend placing an online order for local pick-up to avoid waiting in line.

For bulky parts or bulk orders, please use the "Create a quote in cart" button to receive a shipping quote. A commercial shipping address is recommended to reduce costs.

Once your order has been dispatched, we generally cannot modify, add, or remove items from your order.

Yes, local customers can pick up their orders from our warehouse located at Unit 5, 31 Gardens Drive, Willawong, QLD, 4110.

Your order confirmation is required to pick up your order. For 18+ items like spray paints & knives, you may be asked for ID/Proof of Age if purchasing any goods where local compliance requires.
Note: If your order is bulky, bring a friend.

Monday - Friday 9AM - 5PM. We'll be closed on public holidays.

Yes, someone else can pick up your order if they provide a copy of the order confirmation and a valid form of identification.

Orders are usually ready for pickup within 1 business hour after processing, depending on product availability. You will be notified once your order is ready.

Most items shipped from Brisbane will be delivered within 1-6 business days, depending on your location. Please allow an additional 1-2 business days for processing.

Fred Auto Parts uses several couriers for Australian deliveries, including:

• AusPost
• AusPost Express
• Courier Please
• TNT
• Northline Road Express
• Hunter Express
• Fastrider / Time Express - Overnight or Same-day Service (Brisbane Metro & Gold Coast Metro Only)

Yes, same-day or overnight delivery is available through Fastrider/Time Express for customers in Brisbane Metro and Gold Coast Metro areas.
Cut-off time: 10AM for same-day delivery; 3PM for overnight delivery

International orders dispatched from Sydney typically take:

• TNT Air Express: 3-5 days (Tracking available - PO Boxes are not accepted)
• Au Post - Express Air International: 5-12 days (tracking available for most countries)
• Au Post - Standard Air International: 7-21 days (tracking available for most countries)

Please allow 1-2 business days for processing.

Most products sold by Fred Auto Parts come with a 12-month or 20,000 km warranty, whichever comes first. For KINFOR products, the warranty extends to 24 months or 40,000 km. For more details, please refer to the Warranty & Returns page.

During the warranty period, Fred Auto Parts will replace or refund, at their discretion, any part that fails due to a defect in materials or workmanship under normal use after proper installation. For more details, please refer to the Warranty & Returns page.

To apply for a return, please email the reason for the return along with related evidence, such as images or other documents, to support@fredauto.com.au. For more details, please refer to the Warranty & Returns page.

Fred Auto Parts accepts returns within 30 days of the original purchase if you have made a mistake or changed your mind. Items must be returned in their original packaging and in a re-saleable condition. For more details, please refer to the Warranty & Returns page.